FREQUENTLY ASKED QUESTIONS
The following are precautions that are put in place to minimize the spread of Covid-19 while in our studios. (California locations may have additional precautions in place)
- Staff are required to take their temperature and report symptoms at the beginning of each shift.
- All customers are asked to wash hands or use hand sanitizer upon entry.
- Brushes and some paint supplies are kept at the table to reduce customers walking around the store.
- All supplies used by customers are sanitized before next use.
- All used paint bottles are disinfected prior to being put back for customers to use.
- Tables are sanitized between customer uses.
- We do offer pottery and projects to go for customers who prefer to paint in the comfort of their own home.
Usually we are on a 3 day turn around time. At times during popular holidays – Christmas, Mother’s Day and Father’s Day – it may be extended a bit, but most of the time you can expect to pick up your pieces 3 days after you paint.
Due to space, all pieces will be held for 21 days from the date they were painted (date on your receipt). Due to Covid-19, this has been extended to 4 months.
Absolutely not! That’s the best thing about As You Wish – anyone can do it! We give you instructions and we have lots of tools to make your piece a masterpiece! Check out our YouTube Channel as well as our Ideas page on our website for inspiration.
You can certainly stop in anytime during regular business hours to paint, however, we do suggest reservations especially on weekends and holidays.
You can certainly paint any piece that you previously purchased at an As You Wish studio.Just bring in the piece along with your receipt and all you will pay for is your studio fee. We do not fire pieces that were not purchased at As You Wish.
Yes!We have an artist on staff who can custom paint a piece to your specifications. You may contact her at email@example.com.
As You Wish ensures that all underglaze and glaze paints are free of lead and acid. Additionally each piece painted with underglaze paint is glazed and fired which seals the product making it food safe.We do offer an acrylic paint that is not glazed or fired and is not food safe. This paint is used for products that are not intended to be used for food or drinking purposes.
The products are dishwasher safe, however hand washing is recommended to extend the life of the piece. We do not recommend the product be put into the microwave as it may become extremely hot to handle.
We have the absolute best customers in the world, which allows us to offer a 100% satisfaction guarantee on all products. Happy customers give us the freedom to protect the very few purchases that have minor issues within 30 days of purchase. Our name really says it best – As You Wish! Simply contact firstname.lastname@example.org with any concerns and we will make arrangements for a replacement or return if necessary.Gift Cards, Family Fun Passes and Custom Order Products are non-refundable..
Your privacy is important to us. We do not share your private information with third parties. The information we collect and how it is used is outlined below:
The information we collect:We collect only information that you voluntarily provide us as part of the painting process and/or communication process. This information includes, your name, address, phone number and email address.
How is this information used:We use the information that you provide us to process your order, to contact you if there are questions regarding your order and to notify you with information concerning your order status. We may contact you via email or direct mail in the future to notify you about special offers and new products or services.
All personal information is used for As You Wish purposes only and is stored on our computer with enhanced security for your protection. Your privacy is also kept safe only for the purpose for which it was obtained – NEVER SHARED. If purchasing online, all information is encrypted and securely held.We’re online shoppers too, so we understand how important security and privacy are to our own customers.
As You Wish is compliant with all PCI compliance rules.Your credit card data is not saved on our computers, but is transmitted on an encrypted secure environment.