An open letter to our Customers, Employees and Suppliers:
These past several months have seen unprecedented circumstances. COVID-19 has negatively impacted families, businesses and our United States as a whole. To say things have been challenging is an understatement. Our lives will be forever impacted by this invisible enemy; however, during this difficult time, there have been many bright spots – our staff that worked throughout the pandemic and our customers that embraced our pottery and classes “to go”. This support by so many of you has touched our hearts. We would not be in business had we not had your support.
This year, As You Wish celebrates its 25th Anniversary – quite a monumental feat and something we are very proud of. Over the past 25 years, we have grown from one to ten locations in three states. This would not have been possible without YOU.
To our customers, nothing warms our hearts more than hearing how much you enjoy coming to As You Wish. We love when you share your stories with us. Everything from your very first date, to birthday parties, wedding and baby showers and most importantly quality time spent painting with loved ones. Many of you come in just to escape the troubles of the outside world. Without our customers, we would not exist. We are truly grateful for each and every one of you. We realize you can spend your money at other venues, but you have supported us for all these years. Because of YOU, we promise to deliver exceptional customer service and memory making experiences for years to come.
To our employees, we are blessed to have you on the team. You are the reason we are the leader in our industry. We hear stories all the time from employees that had their birthday party at As You Wish and then came to work for us when they were old enough for a job. Many go off to college and come back during summer and holiday breaks. Many say working at “The Wish” was their best job ever. For many, it was their very first job. You have helped us take care of tens of thousands of customers, host thousands of birthday parties, and been our front line in providing outstanding customer service and building lasting memories. We could not be successful without YOU.
To our suppliers, you have played a large part in our success as well. You inspire us with your new ideas. You teach us new techniques and you treat us so well from a customer service standpoint. We learn from you and appreciate your support. YOU are truly part of “The Wish” family.
Finally, our promise to each and every one of YOU is that we will continue to do what we do – build special memories one customer at a time. We will continue to support our customers, employees, suppliers and our communities. We believe in giving back. We believe in becoming part of each and every community where we are located. Each year we donate time, product, and resources to hundreds of organizations. We know our communities are our customers.
From our family to yours, thank you for the past 25 years and here’s to the next. We look forward to being a positive part of your life and the lives of your family.
With warm regards,
The Neff Family