FAQs
How long has As You Wish Pottery been in business?
We have been the leading and innovative pottery studio experts since 1995.
If I paint something how long does it take for you to glaze and fire it?
Usually we are on a 3 day turn around time. At times during popular holidays – Christmas, Mother’s Day and Father’s Day – it may be extended a bit, but most of the time you can except to pick up your pieces 3 days after you paint.
Do you have to be artistic to paint something?
Absolutely not! That’s the best thing about As You Wish – anyone can do it! We give you instructions and we have lots of tools to make your piece a masterpiece!
I see you take reservations, do I have to have one?
You can certainly stop in anytime during regular business hours to paint, however, we do suggest reservations especially on weekends and holidays.
What makes the products food safe and dishwasher safe?
First of all, As You Wish ensures that all of our paints are free of lead and acid. Then additionally we put our pottery through an above industry standard process to seal the plates to ensure that each one is completely non-porous and food safe, yet extremely durable for permanence.
What is your privacy policy?
Your privacy is important to us. We do not share your private information with third parties. The information we collect and how it is used is outlined below:
The information we collect:
We collect only information that you voluntarily provide us as part of the painting process and/or communication process. This information includes, your name, address, phone number and email address.
How is this information used:
We use the information that you provide us to process your order, to contact you if there are questions regarding your order and to notify you with information concerning your order status. We may contact you via email or direct mail in the future to notify you about special offers and new products or services.
As You Wish respects your privacy and is committed to protecting it. If you have any questions concerning our privacy policy please contactcreate@asyouwishpottery.com.
Online Store FAQ’s:
How and where are the cute ceramic items made?
Each item is uniquely designed and hand-painted here in Arizona just for As You Wish by our very own in-house artists.
How often do the designs change?
It always depends on a number of factors, including how long or short the season is, so if you find a design you really like, snatch it up before it’s gone!!
How long before my item ships to me?
We know you’re anxious to get your super cute As You Wish gift, so we typically ship within 2-4 business days. Personalization of names and/or dates will typically be shipped within 4-8 business days depending on various factors – but we hurry to get them out to you, that’s for sure!
What are my payment options?
To best accommodate you As You Wish accepts any debit or credit cards with a Visa, Master Card or Discover logo on it. That’s pretty much all of you out there.
How do the Pebeo Pens work?
Pebeo Pens are a great way to add unique personalization to any piece. You can have guests sign a wedding platter, bridesmaids wish you well on a picture frame etc. Simply follow the instructions on the pebeo pen to sign your ceramic piece. Once your signatures are complete, simple instructions on baking your pottery piece in your oven are included with your order and are also printed on the pen itself. This process makes your signatures permanent. Pebeo pens are generally very reliable, however at times you may experience difficulty with the ink flow. For this reason we do recommend that you have 2 pens available just in case. Store pens horizontally, with the lid tightly in place, in a cool dry location until use.
What are customers guaranteed?
We have the absolute best customers in the world, which allows us to offer a 100% satisfaction guarantee on all products. Happy customers give us the freedom to protect the very few purchases that have minor issues within 30 days of purchase. Our name really says it best – As You Wish! Simply contact orders@asyouwishpottery.com with any concerns and we will make arrangements for a replacement or return if necessary.
How are you protecting my personal information?
All personal information is passed through our 128-bit encrypted and secured website for enhanced security. Your privacy is also kept safe only for the purpose for which it was obtained – NEVER SHARED. We’re online shoppers too, so we understand how important security and privacy are to our own customers.
